- What is a "buyer question"?
- A buyer question is a real shopping prompt we track for you — the kind of thing a shopper actually asks an AI assistant, like “best insulated water bottle for hiking.” Your plan sets how many buyer questions you can track at once.
- What is a "standard AI shelf sweep"?
- A standard AI shelf sweep runs your tracked buyer questions across the default set of assistants and turns the answers into visibility, citation, and recommendation signals. The sweep counts on each plan are estimates — the exact number depends on how many buyer questions and assistants you sweep.
- What happens when I run out of sweeps for the month?
- Your tracked buyer questions and past evidence stay available to review. New standard AI shelf sweeps pause until your allowance resets at the start of the next billing period, or you can move to a higher plan for more headroom.
- Which AI assistants are included?
- Every plan sweeps the same set — ChatGPT, Gemini, Perplexity, Claude, Copilot, DeepSeek, Grok, and Meta AI. Assistant coverage is not plan-gated; higher tiers add brands, competitive depth, and exports.
- Do you track my orders or revenue?
- No. SeenByLLM uses read-only access to your products and content — never your orders or customer data. We measure what AI assistants recommend and cite, not what shoppers buy.
- How does billing work for Shopify vs. the website?
- Direct website accounts include a 14-day free trial and are billed through our website checkout. Shopify App Store installs use Shopify Billing — Shopify App Store installs are billed through Shopify Admin, with the trial shown during install.
- Can I switch plans or cancel?
- Yes. Plans are month-to-month with no long-term commitment, and you can upgrade, downgrade, or cancel anytime. For website accounts, changes take effect from your next billing date; for Shopify installs, manage your subscription from Shopify Admin.